FAQ

Frequently asked questions:

Are your bows handmade?

All of my products are handmade with love by me.

What is your TAT?

Turn around time is 4-6 weeks until further notice. 

What material do you use?

I use vegan faux leather, faux suede, glitter fabric, wool felt, velvet, velour, natural cork, to name a few. I am always expanding into new materials and will include it in the listing details.

I missed a faux leather release will you get the print again?

On occasion I do get prints again but majority of the prints I receive are exclusive and do not return. To keep updated on sneaks, contests and when faux leather releases are happening please join the facebook VIP group.

www.facebook.com/groups/TheBowedDoe

Do you take custom orders?

Yes I do, please message me.

What size head do the headbands fit ?

My headbands are buttery soft and one size fits all, made of nylon.

My band was over stretched can I fix it ?

Yes you can ! Dampen the band and allow it to air dry.

Are your bows washable?

The bows I make are not machine washable. If needed you can do a light spot wash on the area with a mix of cool water and dawn dish soap and allow to air dry.

Does your product look different on a computer screen vs. in person?

Possibly. I take all product photos in natural light to show the proper colour however monitor/phone brightness and pixel quality can alter the colour slightly.

Will my bows print look exactly as pictured?

These bows are handmade so no two are exactly alike keeping them truly one of a kind. Bows that have prints the placement will differ slightly from the bow pictured.

Do you ship internationally?

Currently I ship to Canada and USA only. See shipping & returns for pricing.

Do you do local pick up?

Yes I do. I am located in Timmins, Ontario and do allow pick ups. You will find "Local pick up" as a shipping option when carting out and will be contacted when your order is ready (within the current TAT)

I ordered recently and want to order again, do you combine shipping?

If I have not processed your order yet I can combine ship it with your previous order. To avoid the shipping cost please select "Combine shipping" option in check out. (The two orders combined can not exceed the $100 value for the Canada $3 shipping option.) If you have paid for shipping twice already and we are able to combine ship your order you can email us and we will refund you the difference, however there will be a $1 processing fee of each transaction. 

Do you repair bows?

If the bow is repairable, for example a hardware issue, then I can and will fix it for free. However you are responsible for all shipping costs associated.

Do you felt the back of your glitter bows?

I felt the back of all glitter bows so they aren’t rubbing against your child’s head. 

Do you have a loyalty program?

Yes we do. Once you create a login for the website you will receive points for signing up, every order you place, and on your birthday. Please make sure you are logged in for all orders and you have input your birthday when you sign up. The Bowed Doe is not responsible for any points you should have earned when not logged in.

Safety Precautions:

All products are made in a smoke-free pet friendly home with only new material, please message me if your child has any allergies prior to ordering. We have one dog and she is kept away from all material. 

Please check the integrity of each piece before giving to an infant or small child. Adult supervision is recommended at all times. Do not allow your child to sleep with items that could pose a choking or strangulation hazard.

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